Myths about Chatbots That Need To Be Busted

Good customer service is the origin of a successful business. And, this is why businesses are finding ways to increase engagement with their customers in different ways. And one of them is the use of chatbots which are gaining popularity and have found their place in the world due to unique features. But, with every new thing that is being evolved, several misconceptions revolve around it. The same is the case of these chatbots which have been providing several advantages, but the myths associated with them stopping businesses to adopt them for their improved service and caused huge losses to Chatbot Development Companies in India. Looking at this, we have come up with a post to debunk all such myths about chatbots in detail.

Let's read in detail!

 

Myth1: Chatbot takes a lot of time to launch 

 

No doubt businesses want to adopt everything as soon as possible which makes their sales. Due to which they do not choose chatbots as they think that the chatbot development process takes a lot of time to develop. And rather than waiting for development, they look for other options. But it is wrong, every development whether it is a chatbot or software development Company inIndia, time is needed only when they want to deliver efficient chatbots to their customers which is not a bad thing.  

 

Myth 2: Chatbot development needs tons of resources and effective coding skills to develop completely

 

Well, people who are out to develop chatbots think that chatbot development needs so much investment, resources, and amazing coding skills. But there is a need to understand that there are several kinds of chatbot development processes, some are expensive and some are least expensive. It is you who need to choose the one that does not require the most skills and resources to develop.

 

Myth 3: All chatbots are the same

 

It is a myth when people think that every kind of chatbot they come across is the same and also performs the same. Every chatbot has some different processes, shapes, sizes, and functionalities. Some of them are NPL, some are scripted, some are voice bots, and some are contextual. So, you cannot say that every chatbot is the same. Also, they have different UI/Ux interfaces. 

 

Myth 4: Chatbots are like F.A.Q on a website

 

The other myth that revolves around chatbots is people find them like FAQ as they think it is similar to asking questions and getting answers. But no, there is a need to clear that chatbots are not FAQs. Because FAQs are published then they are fixed does not change but chatbots are something like you are chatting and getting your answer immediately. So this is wrong to think FAQs and chatbots are the same.

 

Hope, this above-given information will make you clear about the chatbots and debunk all the myths of businesses, users, and App Development Company in India. To get a more detailed overview of chatbots it is best to visit our website.